Refund policy

Return & Exchange Policy for TruRoots by Vrinda

Thank you for choosing TruRoots by Vrinda. We take great care in delivering quality products to you. Please read our Return & Exchange Policy carefully before making a purchase.

Returns

  • Returns are accepted within 3 days of delivery only if the product received is defective, damaged, or incorrect at the time of delivery.

  • To request a return, customers must contact our support team within 3 days of receiving the order, along with clear details and images of the issue.

  • Due to the nature of our food and wellness products, opened or used packages are not eligible for return under any circumstances.

Exchanges

  • Exchanges are permitted within 3 days of delivery solely for products that are damaged or defective upon arrival.

  • Requests for exchanges must be raised with our customer support team within the stipulated time period.

Exchange Process

  1. Email our customer support team within 3 days of delivery to report the issue.

  2. Our team will share the return address and further instructions.

  3. Securely pack the product in its original packaging and ship it back at your own cost.

  4. Include a note mentioning your name, order number, and details of the defect or damage.

Inspection & Approval

  • Once we receive the returned product, it will be inspected by our quality team.

  • If the product meets our exchange conditions, a replacement will be dispatched to you.

  • If the product does not meet eligibility criteria, the exchange request may be declined.

Non-Returnable & Non-Exchangeable Items

  • Products that are opened, used, tampered with, or missing original packaging are not eligible for return or exchange.

  • Requests raised after 3 days from delivery will not be accepted.

Contact Us

For any questions or assistance regarding returns or exchanges, please reach out to us:

TruRoots by Vrinda
📧 Email: support@trurootsbyvrinda.com

Thank you for shopping with TruRoots by Vrinda. We truly appreciate your trust and support. 🌿

 

 

Refund & Exchange Policy for TruRoots by Vrinda

Thank you for shopping with TruRoots by Vrinda. We are committed to delivering high-quality products and maintaining transparency in our policies. Please read the following carefully before making a purchase.

Refunds

  • Refunds are not offered under any circumstances.

  • We do not accept refund requests based on personal preferences, including but not limited to taste, texture, aroma, or packaging appearance.

Exchanges

  • Exchanges are permitted only in cases where the product received is defective or damaged at the time of delivery.

  • We do not offer exchanges for alternate products, flavors, quantities, or packaging variants.

Exchange Request Process

If you receive a damaged or defective product and wish to request an exchange, please follow these steps:

  1. Contact our customer support team within 3 days of receiving your order to report the issue.

  2. Our team will share the return address and exchange instructions.

  3. Securely pack the product in its original condition and ship it back at your own expense.

  4. Include a note mentioning your name, order number, and details of the defect or damage.

  5. A ₹100 shipping charge must be included in cash or paid online to cover forward shipping for the replacement product.

Inspection & Approval

  • Upon receiving the returned item, our quality team will inspect the product.

  • If the item meets our exchange eligibility criteria, a replacement will be dispatched.

  • If the product does not qualify for exchange, the request may be declined without further obligation.

Non-Exchangeable Items

  • Products that are opened, used, tampered with, or missing original packaging are not eligible for exchange.

  • Exchange requests raised after 3 days of delivery will not be accepted.

Contact Us

For any questions or clarification regarding this policy or the exchange process, please reach out to us:

TruRoots by Vrinda
📧 Email: support@trurootsbyvrinda.com

Thank you for your understanding and for choosing TruRoots by Vrinda. We truly appreciate your trust and support. 🌾