Return  Policy for TruRoots by Vrinda

Thank you for shopping at TruRoots by Vrinda. We want you to be completely satisfied with your purchase. Please review our return and exchange policy below:

Returns:

• We accept returns within 3 days of delivery only in cases where the product is defective or damaged upon arrival.
• To initiate a return, please contact our customer service team within 3 days of receiving your order and provide details of the defect or damage.
• Please note that due to the nature of our products, we cannot accept returns if the package is opened.

Exchanges:

• We accept exchanges within 3 days of delivery only in cases where the product is defective or damaged upon arrival.
• Please contact our customer service team within 3 days of receiving your order to request an exchange due to a defect or damage.

Exchange Procedure:

1. Contact our customer service team to request an exchange within 3 days of delivery.
2. Our team will provide you with the return address for the exchange parcel.
3. Pack the item securely and ship it back to us at your expense.
4. Include a note with your name, order number, and details of the defect or damage.

Inspection and Approval:

• Once we receive your returned item, we will inspect it to ensure it meets our exchange criteria.
• If approved, we will process the exchange and ship the replacement product to you.

Non-Exchangeable Items:

• Items must be unopened, unused, and in their original condition with packaging intact to be eligible for exchange.

Contact Us:

If you have any questions or concerns regarding our return and exchange policy, please contact our customer service team for assistance.

Thank you for shopping with TruRoots by Vrinda.