Refund Policy for TruRoots by Vrinda

Thank you for shopping at TruRoots by Vrinda. We strive to ensure your satisfaction with every purchase. Please review our refund policy below:

Returns:

• We do not accept returns for any reason, including but not limited to personal preferences regarding taste, texture, or packaging design.

Exchanges:

• Exchanges are only allowed in the case of defective or damaged products. We do not offer exchanges for different products, flavors, or packaging preferences.

Exchange Procedure:

If you encounter an issue with your purchase due to a defect or damage and wish to exchange it, please follow these steps:

1. Contact our customer service within 3 days of receiving your order to request an exchange due to defect or damage.
2. Our team will provide you with the return address for the exchange parcel.
3. Pack the item securely and ship it back to us at your expense.
4. Include a note with your name, order number, and details of the defect or damage.
5. Enclose a hundred rupees in cash or pay online as forward shipping charges for the exchange.

Inspection and Approval:

• Once we receive your returned item, we will inspect it to ensure it meets our exchange criteria.
• If approved, we will process the exchange and ship the replacement product to you.

Non-Exchangeable Items:

• Items must be unopened, unused, and in their original condition with packaging intact to be eligible for exchange.

Contact Us:

If you have any questions or concerns regarding our refund policy or the exchange process, please contact our customer service team for assistance.

Thank you for your understanding and cooperation.

Thank you for shopping with TruRoots by Vrinda.